Please contact us regarding the circumstances of your return via e-mail so we can help process accordingly. You have the right to return your purchase within 14 days of the date you received the paint. If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not been dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us in a saleable condition.You also have the right to open the package to verify that the paint(s) are in perfect condition.
If, on arrival of your order, the product(s) are damaged, please contact us via e-mail and the necessary replacement paint(s) will be dispatched. A return service will also be set up for the following working day to collect the damaged item(s). If you would no longer like the paint(s), you can return them to us at your expense to the address below:
Stall 19 & 20
Sloop Craft Market
Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging by the customer.